American Ceramics Home
HPAcslos01
HPAOCA

RETAIL/WHOLESALE DISTRIBUTORS

2442 Ludelle Street  Fort Worth, Texas  76105
Toll Free: 1-866-535-2651  Fax: 1-817-536-7120

The Pottery Consultant

Home

Site Index

Contact

Directions - Hours

Kiln Freight Deliveries
Very Important
Must read before taking delivery

     In over 40 years of business, selling thousands of kilns, I can count on both hands how many kilns arrived with any damage to our customers. It rarely happens. Kiln manufacturers could not stay in business if in shipping the kilns, there was always damage. But upon those rare occurences, it is not a happy time for us or our customers. With some understanding of how freight companies operate and following some basic procedures, we can minimize the frustration and quickly resolve any issues.

     Our kiln manufacturers do not ship kilns to us that are broken or damaged. When we receive a kiln, either shipped to us from the manufacturer or one that we picked up from the manufacturer, we inspect all the packaging and if ANYTHING is amiss, we take pictures immediately before we accept a shipment and sign the bill of lading. This is what you need to do, too.
     We do not ship kilns that are broken or damaged. Even if we receive a kiln in perfect condition, we further wrap and strap it and put labels and signs on the pallet stating DO NOT DROP, DO NOT STACK, FRAGILE.
     If a kiln is broken or damaged when you receive the freight shipment, it is safe to assume the damage occurred during transit.
Therefore, YOU must also inspect the kiln BEFORE you sign the bill of lading - once you sign it, the freight company assumes you received the shipment in good order. Any problems found AFTER they pull away, they will assume it is your problem.
     This is the policy of ALL freight companies. When we quote a shipping price, we are usually looking at quotes from as many as 10 different freight companies. You might think we will always quote you the lowest price of those cut-rate shipping companies like some of our competitors, but we do not. We pick the SAFEST freight company first, THEN consider the lowest quote. Being in business for over 40 years now, we’ve learned to choose a freight company based on safety, customer service and then price. If we find, over a period of time, that a particular freight company is delivering with damage and making a claim process difficult, then we stop using them.
So - help us to help you.

What You Need to Know about Trucking Companies

1) LIFT GATES

Shipments to residences usually require a lift gate, as most houses do not have high docks. You must request the lift gate when you order  the kiln so that this can be noted on the bill of lading. If it is not noted on the bill of lading and you need the lift gate, there will be a  redelivery charge.

Will you need help unloading the kiln upon delivery? Package handling companies off-load and uncrate for a fee. Otherwise make sure you have enough people to help unload the kiln. Or ask for an inside delivery when placing your order.

2) DIFFICULT ACCESS LOCATIONS

Do you live where a large tractor trailer would have difficulty maneuvering? Examples: a half-mile gravel driveway, narrow streets,  dead-end streets, sharp turns, power lines too low for a truck to get through. Notifying the trucking company of this in advance will prevent extra costs and headaches.

There are several options for a delivery to a difficult location: 1)  Meet the tractor trailer at the end of the street. 2) Pick up the kiln yourself at the freight terminal, which will also save you the residential delivery fee. 3) At the time of order, specify that you will need a small box truck for delivery.

3) DELIVERY POINT IS THE CURB

Most trucking companies will deliver a crate only to the curb. It is the customer’s responsibility to move the crate into the house or garage. Most companies offer inside delivery for an extra charge. With a little kindness and monetary appreciation, the driver may place the crate closer to the house or garage.
IF YOU HAVE RESIDENTIAL DELIVERY - IT WILL INCLUDE LIFT GATE AND DELIVERY TO YOUR GARAGE or FRONT DOOR. IF YOU NEED INSIDE DELIVERY, YOU NEED TO DISCUSS WITH US IN ADVANCE to MAKE SURE DOORS ARE WIDE ENOUGH TO ACCOMMODATE PALLET AND KILN AND FOR US TO QUOTE YOU INSIDE PRICING.

RECEIVING FREIGHT SHIPMENTS

Paragon packs all kilns for truck shipment in carrier-approved wood crates. Skutt uses injection molding on a pallet and around the kiln inside of a box with straps. So does Amaco. Some Olympic kilns are crated but most have an upcharge for wood crating. American further wraps and straps the kilns, and places a DO NOT STACK cone on each pallet. If this cone is flat, then the freight company put something on top of the kiln pallet. Immediately take a photo, pick up the phone and call us. See below.
 If any part of the shipment is damaged, report the damage immediately to the transportation company. Here are  some tips on how to receive freight shipments:

1) COUNT THE NUMBER OF PIECES.

The number of pieces in the shipment is noted on the bill of lading. Make sure you received all items.

2) IMMEDIATELY INSPECT THE KILN AND CRATE FOR DAMAGE.****

A new policy went into effect this year and is now the STANDARD for all freight companies. Here is their process:

Noticeable Damage to Packaging: When any damage is noticeable to the packaging, the freight can be signed for as damaged. The customer has the option to sign as damaged  and refuse the shipment or to sign and keep for further inspection. If  the shipment is refused due to damage, the pallet will then be returned  to the shipper free astray. If at any time the driver will not allow you to sign as damaged when it is visible to the outside, please notify us so we can contact the terminal manager. Do this before the driver drives away!

Unnoticeable Damage: If a shipment is received and there is not any noticeable damage to the outside of the packaging, the carrier will not allow the customer to inspect on site before signing. This is for liability reasons to the carrier. However, once the package is signed for the customer is able to complete an inspection. If any damage is noticed please report immediately to American so that we can notify the carrier of concealed damage. We have 10 days from date of delivery to notify the carrier, or the claim will not be reviewed. As long as we notify the  carrier within this time frame and provide pictures of the damages, this will be equal proof to signing as damaged at delivery.
 

3) DO NOT SIGN THE BILL OF LADING CLEAR UNLESS YOU HAVE UNCRATED THE KILN AND INSPECTED IT IF THERE IN NOTICEABLE DAMAGE AS NOTED ABOVE.

The driver is normally in a hurry and puts the paper in front of the customer to sign. Signing it clear with no damage noted makes any  freight claim difficult to process. If the driver will not wait for you to open and inspect the kiln, IF THERE IS NOTICEABLE DAMAGE AS NOTED ABOVE.

VISIBLE DAMAGE FOUND AT TIME OF DELIVERY

You have the choice of refusing or accepting a damaged shipment. If  you suspect damage, please pick up the phone and call our toll free number 1-866-535-2651. Have your camera ready and take a picture of the damage to e-mail to us at info@AmericanCeramics.com If the damage is major, refuse the shipment. Have the driver note the nature and extent of damage on the carrier’s copy and the delivery copy of the freight bill. Save your copy. We will file the damage claim for refused shipments and arrange to send you another kiln.

If the damage is minor and you can arrange to have damaged parts replaced, consider accepting the shipment. If you do accept it, you will be responsible for filing a damage claim.

Note the shipping damage on the bill of lading. Do not write "Carton damaged." Instead, describe the damage. For example, “Wood on left side  of crate completely broken.” You must leave the damaged goods in the original shipping container. Do not unpack the crate or fire the kiln.

Then notify us immediately. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to info@AmericanCeramics.com so we can assess the damage.

Contact the carrier immediately for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, carefully read the inspection report.  Get a copy to support your claim. File the claim as quickly as possible, even if you have to estimate the dollar amount of damage.

You must request an inspection within 24 hours. If you call the carrier later than 36 hours, they may deny your claim.

CONCEALED DAMAGE FOUND LATER

When you find concealed damage after the driver leaves, the trucking line ordinarily pays only a fraction of the cost of shipping damage.  This is why it is important to inspect the kiln while the driver is waiting or to include the notation “SUBJECT TO INSPECTION. DRIVER  REFUSES TO WAIT” with your signature on the bill of lading IF THERE IS NOTICEABLE DAMAGE AS NOTED ABOVE.

Then notify us immediately. We will either complete the claims process ourselves or assist you with it. Take pictures of the damage and send these to us so we can assess the damage.

Contact the carrier immediately for an inspection of the goods. Write down the name of the person you speak to and the time and date of your  phone call. After the inspection, carefully read the inspection report.  Get a copy to support the claim. File the claim as quickly as possible, even if you have to estimate the dollar amount of damage.

After reporting the damage, the claim must be filed within 10 days, depending on the carrier.

You will need these documents to file the freight claim: 1) carrier’s damage claim form 2) American invoice 3) bill of lading showing the  notation describing damage 4) paid freight bill 5) carrier’s inspection  report 6) invoice for repair or replacement.

HPMCV
Discoverlogo

E-Mail Us!

[AmericanCeramicSupplyHome] [Kilns] [SkuttKilns] [ParagonKilns] [OlympicKilns] [AmacoExcelKilns] [HowtoChooseaKiln] [KilnVents] [FiringandConesSupportCenter] [CeramicSupportCenter] [Stilts] [Orton] [ReceivingKilnFreightDeliveries] [KilnWarranties] [FreeLayawayKilnsWheels] [ParagonKilnModels] [SkuttKilnModels] [OlympicKilnModels] [CressKilns] [CommercialIndustrialKilns] [KilnsLowPricePolicy] [KilnsBestTopSellers] [PottersWheels] [PotteryEquipment] [CeramicPaintsGlaze] [CeramicMolds] [CeramicClasses] [CeramicBrushesTools] [CeramicClaySlips] [ACSCSiteIndex] [CeramicBooksVideosDVDs] [CeramicAccessories] [CeramicBisque] [AboutUs] [ACSCFiredArtsLinks] [ContactAmerican] [PaintYourOwnPottery] [CeramicStartupPackages]

MASTER DISTRIBUTORS FOR:
Mayco Colors and Bisque
Duncan Colors and Bisque - I Love to Create
Paragon Kilns     Orton Vents & Cones
Skutt Kilns   Thomas Stuart Wheels
Olympic Kilns
Creative Paradise  Lehman Ceramic Equipment
Royal Brushes   Shimpo Ceramic Equipment
AMACO/Brent Color, Wheels and Slab Rollers

American Ceramic Supply Company, Inc. - est. 1975
American Glass Supply Co.
The Pottery Consultant
copyright 1996 - 2018 - all rights reserved

FEDEXicon
uspslogo (300x300)